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You may return items purchased directly from our web store for a full money back guarantee. Return requests must be submitted within 30 days from invoiced date.There is a 15% restocking fee for all returned items. All shipping expenses are non-refundable.
Please submit your request to [email protected] with your name, order number, and reason for your return. If any of the above information is missing, we may ask you to provide us the missing information or decline your request. All information must be provided within 30 days from invoiced date. Once your Return request is processed, you will receive further instructions on how to proceed
Once we receive your item, our RMA department will perform physical inspection on your item and the packaging. If item or the packaging has been damaged, we may charge an additional restocking fee depending on the condition of the item. Please note that we may also decline your request depending on the condition.
For sanitary and safety reasons, we can not accept returns on consumable items that have been opened or used. Defective disposable device claims are handled on a case by case basis, and final resolutions are crafted for each customer. We are unable to issue any credit for shipping fees for devices determined through the claims process to be defective.
All products directly purchased from MyVapor Vape Shop official online store (http://us.myvapor.com), except consumables and rebuildable products, are covered by warranty for a standard 30 days from the date of purchase ("warranty period").
In order to obtain these warranty services, please contact our Customer Service by email at [email protected] with a description of the problem along with your order ID number. Our customer service team will provide you with a RMA form and assist you in warranty services. Please note that unauthorized returns will be refused.
During the warranty period, and upon proof of purchase, the product will be repaired /replaced within a reasonable period of time. Replacements will be only shipped after we receive your retuned defective product with an approved RMA from us. Please allow up to 10 business days for us to process your warranty request.
Due to the possibility of damage or loss during shipping, it is recommended that customers use delivery confirmation/tracking when shipping packages to www.MyVapor.com will not be responsible for any damaged, stolen or lost packages in transit.
We assume the cost for sending back the repaired/replacement products to the customer with USPS first class Due to the expense of internationally shipping, the customer is responsible for the costs of shipping to and from international addresses for returns, repairs and exchanges.
The customer shall NOT have any claim under this warranty for repair or adjustment expenses if:
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers. MyVapor reserves the right of final decision in all warranty cases. MyVapor may interpret and revise the content of this warranty at all times.